Privacy Policy

Welcome to CityOhm Bikes Private Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, address, email address, phone number, driver’s license details, and other information you provide during registration and rental processes.
  • Payment Information: We collect payment information, such as credit card details or other payment method information, to process rental payments. This information is securely processed by our payment gateway providers.
  • Usage Data: We collect information about how you use our website and services, including your browsing activity, rental history, and interactions with our platform.
  • Location Data: With your consent, we may collect location data from your mobile device to track the location of the EV bike during the rental period and to provide location-based services.
  • Device Information: We collect information about the device you use to access our website and services, including the device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To provide and manage our EV bike rental services, including processing rentals, managing accounts, and providing customer support.
  • Payment Processing: To process rental payments and prevent fraudulent transactions.
  • Communication: To communicate with you about your rentals, updates to our services, and promotional offers.
  • Improving Services: To analyze usage data and improve the functionality and user experience of our website and services.
  • Security: To protect the security and integrity of our website and services, and to prevent fraud and unauthorized access.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with the following third parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and customer support providers.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
  • Business Partners: We may share information with our business partners for marketing and promotional purposes, with your consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive data during transmission.
  • Implementing access controls to restrict access to personal information.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

CityOhm Bikes Private Limited

[Insert Address]

Email: [Insert Email Address]

Phone: [Insert Phone Number]

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.